FAQ

Q: What happens Mobile Monster receive my phone and it fails the working condition test?
A: We will offer you a revised price, if you reject this we can send the device back free of charge.

Q: What happens Mobile Monster receive my phone and it fails the "as new" cosmetic condition?
A: We will offer you a revised price, if you reject this we can send the device back free of charge.

Q: How long does payment take?
A: Once we receive your device, it's normally paid on the same day we receive it. Always within 24 hours.

Q: What do I need to send in with device(s)?
A: For the working condition - only your device is required, you don't need to send in your charger/box.
A: To be qualified for the "As New" on some of the devices it will state that you need the box and manual. Check the "As New" criteria.

Q: Will you accept my device if it's stolen or counterfeit?
A: No, we do not purchase stolen goods or counterfeit good. We will hand them into the Police.

Q: Can I send in more than one device?
A: Yes, you can add as many devices as you wish. Just add more to the cart.

Q: What happens if I send in my device and it has a funny cover on it, will you make fun of me?
A: No, we will never judge your phone cover taste. Unless it has a Kim Kardashian cover then we might be tempted to make fun of you.

Q: If I send my device in with a new/used additonal battery, phone case/cover, accessories - will I get any extra for it?
A: We won't pay any extra for additional batteries, or any accessories.

Q: If my phone is locked to Telstra, Vodafone or Optus will I receive less money for it?
A: No. We don't take any money off for devices locked to "Australian carriers"