We remain open for business. However, we have suspended our Drop Off service at our Melbourne CBD office. All sell orders must be sent to Mobile Monster via the post instead.

Removing your personal data

Before you sell or give away your device, you should remove your personal information. See below how to remove all personal data from your device before you sell it with Mobile Monster. 

 For iPhone, iPad or iPod touch

You shouldn't manually delete your contacts, calendars, reminders, documents, photos, or any other iCloud information while you're signed in to iCloud with your Apple ID. This would delete your content from the iCloud servers and any of your devices signed in to iCloud.

On your device with iOS 10 or later, make sure that you sign out of iCloud before you erase your device.

Follow these steps:

  1. If you paired an Apple Watch with your iPhone, unpair your Apple Watch.
  2. Back up your device.
  3. Sign out of iCloud and the iTunes & App Store. 
    • If you're using iOS 10.3 or later, tap Settings > [your name]. Scroll down and tap Sign Out. Enter your Apple ID password and tap Turn Off.
    • If you're using iOS 10.2 or earlier, tap Settings > iCloud > Sign Out. Tap Sign Out again, then tap Delete from My [device] and enter your Apple ID password. Then go to Settings > iTunes & App Store > Apple ID > Sign Out.
  4. Go back to Settings and tap General > Reset > Erase All Content and Settings. If you turned on Find My iPhone, you might need to enter your Apple ID and password.
  5. If asked for your device passcode or Restrictions passcode, enter it. Then tap Erase [device].
  6. Contact your carrier for help transferring service to a new owner. If you aren't using a SIM card with your device, you can contact them to get help transferring service to the new owner.

When you erase your iPhone, iPad, or iPod touch, Find My iPhone and Activation Lock is turned off. 

 

 For Android devices

Each Android device has a similiar process for erasing the phone and removing all personal data. 

  1. Remove Factory Reset Protection from your device 
    1. Remove your google account from your device. On a Samsung Galaxy, go to Settings > Cloud & accounts > Accounts and tap on Google, then tap the three vertical dots in the upper right or More > Remove account.
    2. If you have a Samsung Galaxy, then you should remove your Samsung account, too. To do this, go to Settings > Lock screen and security > Find My Mobile. Then, enter your password, tap on your account at the top, and select More > Remove account.
  2. Factory reset the device to erase all data - The exact method for navigating this next step will differ slightly from phone to phone. It will generally be Settings > Backup & reset > Factory data reset and then tap Reset phone or Reset device.