How It Works

How does the Mobile Monster site work

Mobile Monster is a really easy system to use.  Simple follow these steps:

  1. Enter your phone type on the homepage
  2. Select condition: New, Working or Dead
    1. For ‘working phone’ – Tell us (if any) faults
  3. We offer you a price for your phone
  4. Provide us your contact details
  5. We send you an Australia Post mail bag
  6. Send us your phone
  7. We review your phone against the description you entered
  8. We send you money for your device(s)

What’s the difference between the conditions
It’s all pretty straight forward, but if you have any questions, don’t hesitate to call us.

As New
These are phones that are in perfect condition.  No scratches, no damage, no blemishes.  It’s as if they have never been used. 

Working
This refers to phone that have some visible signs of use.  It could be some scratches, or minor wear & tear to the body of the device.  Essentially this is a second hand phone.

Dead
As the name suggests, when the phone is beyond usable, it’s classed as dead. This includes water damage. 

What happens if you find faults with the phone?
We inspect and review every phone received.  If we find that the phone is not as described, we will contact you and offer a reduced price.  You can see under the ‘Working’ condition exactly what the prices will be with varying amounts of damage to the phone.

Do the valuations change?
The prices we offer do change, but usually they go down.  The reason for this is because old technology loses its value over time.  We do however pride ourselves on offering more for your phone than anyone else in the market.

How do I send my phone in?
We’ve worked hard to make the system safe, so once you register your phone on our website, we will send you a Australia Post satchel for you to send us your mobile phone in. OR you can go to the post office and send it in immediately without having to wait for a satchel.  

Can I drop my phone off in person
If you are based in Melbourne, then you are welcome to drop your phone off in person.  We are centrally located just off St Kilda road and always happy to meet you face to face. 

Please note, all payments will be made via EFT or Cheque.  We do not offer cash payments. 

What do our customers say?
We have bought phones from thousands of Australian customers, all of whom have been delighted with our service.  You can view their feedback here (spoiler alert, it’s all positive):https://www.facebook.com/mobilemonster.com.au/reviews 

How fast do you send the money?
This is what makes Mobile Monster the best.  We inspect phone and pay money into your account within 24 hours of receiving them.  There’s no dilly dallying around, we know you want your money, so our customer support team works hard to ensure we pay you immediately.

Why Use Us

Sell my iphone/phone/mobile you can help to environment and ensure a safe disposal of your old mobile phone. We will beat any other advertised offer by 5%

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