Who We Are

Who is Mobile Monster?

Mobile Monster is Australia’s #1 buyer of second hand mobile phones.  We actively monitor our competitors' prices to ensure we are offering you the best return on your phone, we then make it easy for you to deliver it to us, and instantly deposit money in your account (or send you a cheque).

How does the Mobile Monster site work

Mobile Monster is a really easy system to use.  Simply follow these steps:

  1. Enter your phone type on the homepage
  2. Select the condition: New, Working or Dead
    1. For ‘working phone’ – Tell us (if any) faults
  3. We offer you a price for your phone
  4. Provide us your contact details
  5. We send you an Australia Post mail bag
  6. Send us your phone
  7. We review your phone against the description you entered
  8. We send you money for your device(s)

What’s the difference between the conditions
It’s all pretty straight forward, but if you have any questions, don’t hesitate to call us.

As New
These are phones that are in perfect condition.  No scratches, no damage, no blemishes.  It’s as if they have never been used. 

This refers to phone that have some visible signs of use.  It could be some scratches, or minor wear & tear to the body of the device.  Essentially this is a second hand phone.

As the name suggests, when the phone is beyond usable, it’s classified as dead. This includes water damaged devices. 

What happens if we find a fault with device(s) you send in?
We inspect and review every phone received.  If we find that the phone is not as described, we will contact you and offer a reduced price.  You can see under the ‘Working’ condition exactly what the prices will be with varying amounts of damage to the phone.

Do the valuations change?
The prices we offer do change, but usually they go down.  The reason for this is because old technology loses its value over time.  We do however pride ourselves on offering more for your phone than anyone else in the market.

How do I send my phone in?
We’ve worked hard to make the system safe, so once you register your phone on our website, we send you a fully tracked Australia Post Bag for you to send us your mobile phone in.  

Can I drop my phone off in person
If you are based in Melbourne, then you are welcome to drop your phone off in person. We are centrally located in the Melbourne CBD and are happy to meet you face to face. 

Please note, all payments will be made via EFT or Cheque.  We do not offer cash payments. 

What do our customers say?
We have bought phones from thousands of Australian customers, all of whom have been delighted with our service.  You can view their feedback here

How fast do you send the money?
This is what makes Mobile Monster the best.  We inspect the phone and pay money into your account within 24 hours of receiving them.  There’s no dilly dallying around, we know you want your money, so our customer support team works hard to ensure we pay you immediately.

How It Works

Step 1: Select your phone (working/partly-working). Step 2: Fill in your details. Step 3: Send your phone in from any Australia Post Retail Outlet and get paid in less than 24 hours.

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