Please note we are experiencing a backlog from the Holiday break. We're currently working through the backlog, but there are some delays. Please rest assured we will be processing your device as soon as we can.

Covid-19 and Mobile Monster

During these uncertain times, our priority is making sure that you keep yourself and your family safe when using our services - by adhering to social distancing guidelines.

As of the 28th of October, we are pleased to be re-opening our doors for our Melbourne drop off option - while still adhering to rigorous safety practices. 

Please note that we’re still observing social distancing, so only up to 4 people at a time are allowed to pick up their devices.

    • If our office is at capacity, you will be asked to wait downstairs until we have finished serving the customers in the office.

    • Floor markings will be used to direct customers in order to maintain 1.5meters distancing.

    • Face masks are a condition of entry and will be worn by all of our staff. You will not be permitted entry into our office unless you have a permitted exemption you can provide to our staff.

We understand that some of you might be unable to head to a nearby Post Office to send us your device, that's why we've made it more convenient for you.

Once you register your phone(s) on our website - just select the SATCHEL SHIPPING OPTION - and we'll send you a free mailing satchel that already has an added tracking number (at no cost to you) so you can post your device to us from any Australia Post red street posting box and easily track the parcel. 

If you're unsure where the nearest red street posting box is from your residence, you may visit the following ink: . Simply enter your location and under location type select "Red Street Posting Box".

We've also taken into account unexpected delays with Australia Post, so there is no need to worry.

Thank you for choosing us to sell and recycle your device!

Look after yourself, your loved ones and your community.

Mobile Monster team