Please note due to large volumes we are experiencing delays of 3-5 business days in processing. We apologise to any customers, and are making payments as quick as we can, we appreciate your patience.
With over 10 years’ experience in export, second-hand phones and recycling, Mobile Monster is not just a buy-back company, we're technology experts and we know the market.
We offer amazing prices for the latest gadgets and we're extremely transparent with all our communication from every step of the sale.
We're not just online – we have a physical device drop-off point located just out of the CBD that you can bring your device into Monday to Friday.
We know that the information on your phone is sensitive, so we take extra steps to make sure your device is erased and your personal data is removed from any device we receive.
During our testing procedure, our testing team will factory reset any device we receive twice, once at the beginning at once at the end. This process ensures that your data is removed before we test the phone.
We still highly recommend that you backup and remove your personal data before you send your device. Please see our page on how to erase your data before you ship it to us.
If you happen to see a better
offer, send us an email in our
Help Centre. We will beat the price by 5%*
If we receive a device and disagree with the condition you selected, Mobile Monster will offer you a revised price and you will have the option to accept
this offer, or have the device sent back to you free of charge –
100% risk free!
Wondering if your device already
reached our office or when you’ll
get paid? We keep you updated
along the process – from receiving your device to testing results and to getting paid – so you don’t have to guess on the status of your device.
Our Mobile Monster guarantee that payment will be made within 24 hours of us receiving the device!
You never have to pay for shipping fees for the delivery
of your device to our office because we shoulder the cost!