Please note that Mobile Monster will be closed on the 19th of April, 22nd of April and 25th of April due to the public holidays. There is expected to be a 1-2 business day delay in the processing of orders and responses to enquiries. We apologise for any inconvenience caused.



With Apple's operating system (iOS 7 and after), Apple's security has been updated to higher levels than ever.

Sometimes the device has been erased, but it is still linked to your account, which means we cannot run diagnostics on the phone, delaying the best part - your pay!

Option One: Removing your Activation lock using the device:

  • Go to Settings, and then scroll down to iCloud
  • Scroll to the bottom and tap “Sign Out” or “Delete from Account”
  • Once this is completed, and your account is removed, back to the settings menu and tap on General
  • Scroll to the bottom and tap “Reset”, and then “Erase all content and Settings”

Option Two: Removing your Activation lock via web browser:
(For dead devices, or devices where you cannot physically navigate to the settings menu)

Note: This must be done on a computer or laptop, not on an iPad or iPhone.

  • Log in to your account at
  • Click on ‘Find my Phone’
  • At the top of the screen click on “All Devices”
  • Upon clicking this drop down, find the device you wish to unlock and click on it
  • Click on “Remove from Account” - note “Erase” is not the correct option and will NOT remove your activation lock.

For more details please read:

If you are having issues removing your Activation Lock after following the above instructions then please contact Apple directly to remove your account.