Remove your Google / Samsung account lock
Please read below how to remove your Samsung or Google account lock
Please note we are experiencing a backlog from the Holiday break. We're currently working through the backlog, but there are some delays. Please rest assured we will be processing your device as soon as we can.
Similar to Apple, Samsung has implemented a security feature to prevent you from being activated if it is still locked to your account. This is a great security feature, but will need to be deactivated in order to sell your device with Mobile Monster. Follow the steps below in order to remove the Reactivation Lock. Depending on your device and the version of Android you are using, the reactivation lock settings may be in a different location.
To remove it remotely follow these steps:
Just like Samsung, Google have brought in a security feature called the 'Android Activation Lock', this works in the same way by preventing your phone from being activated if it is still linked to your Google Account. You will need to remove your Google account from your device before sending it to us. To remove the account on your device:
If you have sent your device and we find it is Google Account locked, the only way to remove the account is to login using your account details. Please get in contact with us in order to facilitate this.